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Why Did My Payment Fail?

If y'all're having trouble processing a payment, be certain you've updated the app and you've tried these app troubleshooting tips. If you're still having trouble, contact us for help with a specific transaction.

Declined Cards

Place Error Letters

If a menu is declined in the Square app, you'll run across one of the following errors:

• "Declined. Card has expired. Please use a unlike card."

• "Declined. Delight use a different carte."

• "Declined. Please have cardholder call issuer before retrying transaction."

• "Declined. Please verify the menu number, expiration date, CVV and Zip code."

Confirm Personal Information and Settings

We're not given an exact reason a carte du jour is declined. If your customer has confirmed their bill of fare is valid and the transaction nonetheless declines, they should contact their card-issuing bank for more information.

For manually entered transactions, Square requires 100% accuracy. The information entered must lucifer the payment card exactly. If your client has recently moved, the billing Naught code entered may exist outdated. If you're manually entering a third-party souvenir card, the customer may demand to contact the bill of fare issuer to register the carte du jour with a billing address, which is required to manually enter any card.

If your Apple tree device is set to the wrong calendar, it can outcome in declined cards. Follow these steps to check your agenda:

1. Tap Settings > General > International > Calendar.

2. Select the Gregorian calendar.

3. Log out and log dorsum into the Square app.

Note: Declined cards may result in pending charges on your client's bank statement. Square immediately sends the void notification, but it may have the bank a few business days to remove the accuse.

Verify Payment Information

A card's numbers will plow red if the information entered is wrong. Verify with your customer that the data you're entering is valid.

Cancel Transactions

If you lot accidentally charge the wrong amount, you can cancel the payment past borer the X in the superlative-left corner of the signature screen. You can require a passcode to cancel transactions.

Connect to a Wi-Fi Network

Foursquare requires an active Cyberspace connectedness to process payments. This tin be either a Wi-Fi connectedness or a data service (such as 4G, 5G or EDGE). Cull Wi-Fi over your cellular network for a faster processing feel with Square.

To exercise so:

• Mobile devices display a list of Wi-Fi networks in range. Tap a network and, if necessary, enter the password to bring together.

• If no Wi-Fi networks are bachelor, your device may connect to the Internet over a cellular data network (EDGE, 4G or 5G.) Yous can prevent your device from using cellular information in Settings.

Ever check that you accept a strong network connection before attempting to process a payment. Payments can neglect if the connexion is not strong enough.

Annotation: If you lot lose internet connectivity, you tin enable Offline Mode to accept swiped card payments. When operating in Offline Style, in that location is additional risk with whatsoever payments you take.

If you accept Cash or Other Tender without an net connection, you lot may see a list of uncompleted payments in-app. The payments will exist recorded when Wi-Fi or data service is restored. This only applies to Greenbacks or Other Tender candy with the Square app.

Missing or Partial Transactions

If you process a Square Gift Card payment and the residuum doesn't cover the total corporeality of the sale, you'll need to click Done from the signature screen to go on on to process the entire auction corporeality. If you don't procedure the entire sale amount, the sale will be voided.

Pending Charges

If a payment is canceled, interrupted, or declined, your customer may see a pending charge on their card argument. Information technology may wait like the accuse has posted to their account, just it should fall off after a few business organisation days. Square sends a void notification to the bank as soon as a payment becomes voided. It's and then up to the banking company to release any hold on the cardholder's funds.

If the transaction does not testify upwardly in your payment history, but appears on a client's menu statement, this is a sign that your client is seeing a awaiting transaction and not an actual charge.

Confirm Successful Payments

To double-check the success of a payment:

• If you're collecting signatures, a payment is not completed until you've passed the signature and confirmation screen and processed the total corporeality of the sale.

• If there is a remaining residual on a transaction, information technology will demand to be processed for the entire sale to be successful.

• Offline Mode payments will complete if you regain internet connectivity within 24 hours, bold the card does not decline.

• If your payment was successful, Foursquare will send yous a notification email (east.g. "Square Payment #123456").

• Confirm a successful transaction by checking Transactions within the app or your payment history in your Square Dashboard. If a transaction is not completed, it will appear in your Transaction Status written report.

If you accept questions about transfers, check out these troubleshooting tips.

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Source: https://squareup.com/help/us/en/article/5082-why-did-my-payment-fail

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